Frequently Asked Questions

  1. How long in advance do I need to make a reservation?
  2. What is the area of coverage?
  3. Do you pick up passengers from regional airports?
  4. What is the procedure to get picked up from Philadelphia International Airport?
  5. What is the procedure to be picked up from the Philadelphia Amtrak 30th St Station?
  6. If my flight is delayed, will I have to pay for the waiting time?
  7. Do you pick up from Philadelphia area hotels?
  8. Are your drivers licensed?
  9. Are your vehicles inspected, registered and insured?
  10. What do I do if I ever have a complaint?
  11. Are your vehicles equipped with navigation technology?
  12. May I pay for the service by credit or debit card at destination?
  13. May I prepay a trip for a third-party?
  14. How do I open a business account?
  15. What is your Deposits policy?
  16. What is the size of fleet and how passengers can your vehicles accommodate?
  17. Do you provide booster or infant seats and do I need to pay extra?

How long in advance do I need to make a reservation?

  • You should book your reservation as soon as you can, to ensure that your travel arrangements go smoothly. On our end, we will take care of the rest.
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What is the area of coverage?

  • We predominantly serve the Tri-State area (Southeast Pennsylvania, Central and Southern New Jersey, and Delaware). If you have any questions regarding availability of service in your area, please contact us.
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Do you pick up from regional airports?

  • Yes, we provide service from most Eastern seaboard regional airports, provided that the traveler returns to Greater Philadelphia area. If you have any questions, please contact us.
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What is the procedure to get picked up from Philadelphia International Airport?

  • It is easy and expedient. We urge that you make the reservation ahead of time. Our driver will carry a sign and greet you in the terminal you are in, or can pick you up from the designated passenger pick up areas: Zone 6 (Limousines) and Zone 7 (Vans) at the respective terminal. For your information, we periodically monitor the status of a flight.
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What is the procedure to be picked up from the Philadelphia Amtrak 30th St Station?

  • It is also easy and expedient. Make that you make the reservation ahead of time. The driver will have a sign greet the passenger in the terminal, by the statue of the angel, located on 29th Street Side.
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If my flight is delayed, will I have to pay for the waiting time?

  • No, if you inform us that your plane will arrive late or if we have the flight information. For details about waiting-time charges, please contact our office.
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Do you pick up from Philadelphia area hotels?

  • Yes, we provide service for Philadelphia hotels, except when the destination is within Philadelphia County.
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Are your drivers licensed?

  • Yes. They have valid Pennsylvania driver's license, Philadelphia Chauffer License, with clean driving record, and no criminal history. We make sure that our drivers are subject to a criminal background check every two years In addition, PHL Ground Transportation Services conducts a mandatory driver's training class yearly.
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Are your vehicles inspected, registered and insured?

  • Yes, our vehicles comply with the yearly safety vehicle and state emission inspections, and are fully insured.
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Whom do I contact in case of a complaint?

  • If you have a complaint, first contact our office, to see if we can resolve the nature of your claim. If we are unable to assist you, then you should contact the Pennsylvania Public Utility Commission, Bureau of Consumer Services at telephone 800-692-7380
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Are your vehicles equipped with navigation technology?

  • Our fleet is equipped with the latest Global Positioning System technology, to ensure accurate service.
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May I pay for the service by credit or debit card at destination?

  • Yes, you may. Please inform us that would like to do so before making a reservation.
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May I prepay a trip for a third-party?

  • Yes, you may. Our staff will be able to help you to get the payment processed.
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How do I establish a commercial or personal account?

  • We welcome personal and corporate accounts. If you need assistance, please contact us.
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What is your Deposit's policy?

  • PHL Ground Transportation Services may, as a condition of accepting a reservation to charter a vehicle, require a deposit of not more than 20% of the quoted price. The tariff may also provide for forfeiture of deposits within the following limitations:
    1. Forfeiture of not more than 50% of the deposit if the charter is cancelled by the customer more than 15 but less than 30 days prior to the date the transportation was to depart, and
    2. Forfeiture of not more than the total amount of the deposit if the cancellation occurs within 15 days prior to the date the transportation was to depart.
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What is the size of fleet and how passengers can your vehicles accommodate?

  • PHL Ground Transportation Services has a small fleet of late model vehicles. If a person needs to make a reservation involving a rather large fleet, we can summon vehicles from common affiliate carriers from our area.
    When choosing a vehicle, you must take into consideration the number of passengers that are going to use the service and their luggage, provided that will have luggage. Our company policy complies with the liability insurance requirements, limiting the number of persons to vehicle capacity and luggage space. We consider infants as adults and, as such, we strictly adhere to the manufacturer’s vehicle capacity. Likewise, we place luggage in its respective baggage space, not on seats or on top of passengers.

    Here is our vehicle capacity:

    Hyundai Equus Ultimate (Luxury Sport Sedan): 3 passengers.
    Lincoln Town Car (Luxury Sedan): 4 passengers.
    Lincoln Navigator L (Luxury Sport Utility Vehicle): 6 passengers.
    Mercedes-Benz Sprinter (Luxury Van): 14 passengers
    VanHool (Luxury Motor Coach Bus): 49 passengers.
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Do you provide booster or infant seats and do I need to pay extra?

  • We have a limited number of booster and infant seats available upon request. If you need them, please specify the child’s age and weight, to ensure that we provide the right piece. We charge a $10.00 fee per seat for one way service.
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